Right of Withdrawal
General Information
Pursuant to Italian Legislative Decree no. 206/2005 ("Consumer Code") and the EU Consumer Rights Directive, the Customer has the right to withdraw from the purchase contract, without providing any reason and without penalty, within 14 working days from the date of receipt of the products.
The right of withdrawal applies exclusively to consumers, i.e., natural persons acting for purposes outside their entrepreneurial, commercial, craft or professional activity. Purchases made by companies or professionals with a VAT number are excluded from the right of withdrawal.
How to Exercise the Right of Withdrawal
To exercise the right of withdrawal, the Customer must send an explicit communication of their decision to withdraw from the contract. This communication must be sent within 14 days of receipt of the products and may be transmitted through one of the following methods:
- Email to: info@ceramichesofia.it
- Registered letter with acknowledgment of receipt addressed to: Sofia la Maiolica Calatina snc
Via Balchino 16, bis
Caltagirone (CT), Italy
The communication must contain:
- Customer's first and last name
- Customer's address
- Order number
- Date of receipt of the products
- Description of the products for which withdrawal is being exercised
Return of Products
Within 14 days of the withdrawal notice, the Customer must return the products to the address: Sofia la Maiolica Calatina snc – Via Balchino 16, bis – Caltagirone (CT), Italy.
The products must be returned intact, in their original packaging and with all original tags and accompanying documents. Return shipping costs are borne by the Customer.
Refund
After receiving and verifying the products, Sofia Ceramiche will process the refund of the amount paid (excluding shipping costs) within 14 days, using the same payment method used in the original order.
Exclusions
The right of withdrawal does not apply to:
- Custom-made or personalized products;
- Products no longer in their original state or that have been damaged;
- Purchases made by companies or professionals (B2B).
For further information, contact us at info@ceramichesofia.it.