Contact us
Do you have any question?
We are here to provide you with the necessary support to guarantee a pleasant and satisfying experience with our artisanal ceramics from Caltagirone.
Our customer support is available from Monday to Friday: from 8.30am to 6.30pm.
Frequent questions
We are here to provide you with the necessary support to guarantee a pleasant and satisfying experience with our artisanal ceramics from Caltagirone.
What type of ceramics can I find on your site?
On our site you will find a wide range of artisanal ceramics from Caltagirone, all handmade following ancient local traditions. Each piece is unique and reflects the mastery of our artisans.
Are shipments free?
Yes, we offer free and insured shipping throughout Italy on all our products, at no additional cost to you. The minimum order to place the order is €80.00.
What happens if the item I want is not available for immediate delivery?
If the item you have chosen is not available for immediate delivery, it will be put into production as soon as we receive your order. Handmade production requires approximately 15/20 working days before shipping.
How can I track my order?
Is it possible to return a product if I am not satisfied?
How can I track my order?
Once your order has been shipped, you will receive a tracking code via email that will allow you to track your shipment until it arrives at its destination.
Is it possible to return a product if I am not satisfied?
We are committed to the satisfaction of our customers. If you are not completely satisfied with your purchase, please contact us within a specified period of time to arrange a return or exchange.